Shipping Policy

Something From Home — New Zealand & Australia

Last updated: 24 October 2026

Where We Deliver

Something From Home ships throughout New Zealand and Australia from our Auckland location.

Some products may be restricted to New Zealand delivery because of courier, dangerous goods, import or biosecurity requirements. Available delivery options will be displayed at checkout.

If you experience difficulty selecting a shipping option, please contact ask@somethingfromhome.co.nz.

Order Processing

We generally prepare orders for dispatch within 1–2 days, subject to stock availability, order volumes and operational conditions.

Processing time is separate from courier transit time. During busy periods, public holidays or other exceptional circumstances, preparation may take longer.

Once your order has been dispatched, you will receive a shipping confirmation containing tracking information where available.

Estimated Delivery Times

Our usual courier transit estimates are:

• Auckland: 1–2 business days

• North Island: 2–3 business days

• South Island: 3–5 business days

• Rural New Zealand: 3–7 business days

• Australia: 10–20 business days

These are estimates, not guaranteed delivery dates. Actual delivery times may vary because of courier networks, weather, rural access, public holidays, customs clearance and other circumstances.

Shipping Charges

Shipping charges are calculated and displayed at checkout based on the available delivery service, destination and order details.

The applicable shipping charge will be shown before you complete your purchase.

Product Availability

Orders are dispatched from Auckland, New Zealand.

Product availability is shown on each product page and may change. Some products remain visible when temporarily out of stock so customers can request a restock notification.

We make every effort to maintain accurate inventory records.

Items Unavailable After Purchase

Occasionally, an item may become unavailable after an order has been placed.

If this happens, we will notify you and refund the affected item. We do not offer direct exchanges as a general store service.

Any appropriate adjustment to shipping charges will be assessed based on the circumstances.

Your rights under applicable consumer law remain unaffected.

Order Tracking

Where tracking is available, a tracking link will be emailed when your order is dispatched.

Please use the tracking information to follow your delivery.

If your parcel is delayed, first check the tracking information and confirm that the delivery address supplied with your order is correct.

If you need assistance, contact ask@somethingfromhome.co.nz with your order number.

Incorrect Delivery Addresses

Please ensure that your shipping address and contact details are correct when placing your order.

If you discover an error, contact us as soon as possible.

If the parcel has already been dispatched, a courier redirection may be required. Redirection is subject to the courier's availability and any applicable charges.

We will assist where reasonably possible.

Missing, Lost or Undelivered Parcels

If your parcel has not arrived within the expected timeframe, please contact us with your order number and tracking details.

We will investigate the delivery with the relevant courier and assess the appropriate resolution.

Any statutory rights relating to delivery, loss or non-delivery remain unaffected.

Damaged or Incorrect Products

If your order arrives damaged or contains an incorrect product, please contact us as soon as possible at ask@somethingfromhome.co.nz.

Include your order number, a description of the issue and photographs where available.

We will assess the matter and arrange the appropriate remedy in accordance with applicable consumer law.

Australian Customs & Biosecurity

Orders shipped to Australia may be subject to customs clearance, biosecurity inspections, duties, taxes or other charges imposed by Australian authorities.

These processes are outside our direct control and may affect delivery times.

Customers should check any applicable import restrictions before ordering. Where an order is delayed, refused, seized or otherwise affected, we will assess the circumstances and any legal obligations or remedies on a case-by-case basis.

Click & Collect

Click & Collect is available where offered at checkout.

Please wait until you receive confirmation that your order is ready for collection before visiting our store.

Collection location:

Something From Home
728A Beach Road
Browns Bay
Auckland 0630
New Zealand

Consumer Rights

Nothing in this Shipping Policy excludes or limits any rights or remedies that cannot lawfully be excluded under the New Zealand Consumer Guarantees Act 1993, the Australian Consumer Law where applicable, or other relevant consumer protection legislation.

Contact Us

For delivery enquiries, please contact:

Email: ask@somethingfromhome.co.nz
Phone: +64 22 459 5321
Website: cumfurtly.com