Terms of Service

Something From Home

Last updated: 24 October 2026

Overview

Welcome to Something From Home.

This website, cumfurtly.com, is operated by Something From Home, a New Zealand retailer based in Browns Bay, Auckland.

Throughout these Terms of Service, "we", "us" and "our" refer to Something From Home.

By accessing our website or purchasing products from us, you agree to these Terms of Service and the applicable policies referenced on our website.

Please read these terms carefully before placing an order.

Nothing in these terms excludes or restricts rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.

1. Online Store

Our website allows customers to browse and purchase South African groceries and related products.

You agree to use the website lawfully and provide accurate information when placing orders.

You must have the legal capacity to enter into a purchase agreement.

You must not use our website for fraudulent, unlawful or unauthorised purposes.

2. Product Information

We aim to ensure that product descriptions, prices, images, sizes, quantities and other information are accurate and current.

Product packaging, labelling and presentation may change from time to time.

Product availability is shown on individual product pages. Some products may remain visible while temporarily out of stock.

If you require specific ingredient, allergen, nutritional or other product information before purchasing, please contact us.

We will take reasonable steps to correct material inaccuracies brought to our attention.

3. Prices and Currency

Product prices are displayed on our website and may change from time to time.

The applicable price, taxes where relevant, shipping charges and order total will be displayed during checkout.

Any currency conversion or foreign transaction charges imposed by a customer's bank or payment provider are outside our direct control.

We reserve the right to correct genuine pricing errors, subject to applicable law.

If a material pricing error affects an order, we will contact the customer to explain the issue and the available resolution.

4. Product Availability

We make every effort to maintain accurate inventory information.

Products may become unavailable because of demand, supplier availability, stock discrepancies or other operational circumstances.

If an item becomes unavailable after purchase, we will notify the customer and refund the affected item.

Any appropriate shipping adjustment will be assessed based on the circumstances.

Applicable statutory rights remain unaffected.

5. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

We may review an order for availability, payment verification, fraud prevention or other legitimate operational reasons.

An automated order confirmation acknowledges receipt of the order and does not remove our ability to address genuine errors or legal restrictions.

If we cannot fulfil an order, we will contact the customer and arrange the appropriate resolution, including a refund where applicable.

We will not use order acceptance or cancellation terms to exclude mandatory consumer rights.

6. Customer Information

Customers are responsible for providing accurate contact, billing and delivery information.

If information changes or an error is discovered, please contact us as soon as possible.

We may contact customers to verify an order, resolve a delivery issue or obtain information reasonably required for fulfilment.

Personal information is handled in accordance with our Privacy Policy.

7. Payments

Available payment methods are displayed at checkout.

Payment processing may be provided by third-party payment service providers.

Orders are subject to successful payment authorisation and any applicable verification requirements.

We do not ask customers to email complete payment card information.

8. Shipping and Delivery

We ship throughout New Zealand and Australia, subject to product and destination restrictions.

Delivery options, charges and relevant estimates are displayed at checkout or explained in our Shipping Policy.

Delivery estimates are not guaranteed arrival dates.

We remain responsible for meeting applicable legal obligations relating to fulfilment and delivery.

For further details, please refer to our Shipping Policy.

9. Click & Collect

Click & Collect is available where offered during checkout.

Customers should wait for confirmation that their order is ready before visiting our collection location.

Collection is from:

Something From Home
728A Beach Road
Browns Bay
Auckland 0630
New Zealand

10. Returns, Refunds and Consumer Guarantees

Purchases are subject to our published Refund & Returns Policy and any mandatory consumer rights or remedies available under applicable law.

We offer a voluntary 15-day change-of-mind return period for eligible non-food products.

Food and perishable products are generally excluded from voluntary change-of-mind returns after dispatch.

These exclusions do not affect rights relating to faulty, unsafe, damaged, incorrect, misdescribed or otherwise nonconforming goods.

Where applicable, the New Zealand Consumer Guarantees Act 1993 and Australian Consumer Law provide statutory consumer guarantees and remedies.

Our Refund & Returns Policy explains how to contact us and request assistance.

11. International Orders

Orders delivered outside New Zealand may be subject to customs duties, taxes, biosecurity inspections and import restrictions.

Customers are responsible for understanding applicable destination-country import requirements, except to the extent that responsibility rests with us under applicable law.

International delivery may be affected by customs clearance or other regulatory processes.

Any dispute concerning delay, loss, non-delivery, seizure or nonconforming goods will be assessed under the circumstances and applicable law.

12. Website Availability

We aim to provide a reliable website and shopping experience.

Occasional interruptions may occur because of maintenance, technical problems, service-provider outages or circumstances outside our reasonable control.

We may update or improve the website from time to time.

Nothing in this section limits rights that cannot lawfully be excluded.

13. Accuracy and Corrections

Despite reasonable care, our website may occasionally contain errors in descriptions, pricing, availability, promotions, shipping information or other content.

We reserve the right to correct errors and update information.

Where an error materially affects an order, we will communicate with the customer and provide an appropriate resolution consistent with applicable law.

We do not rely on this section to avoid responsibility for misleading information or a failure to meet statutory consumer guarantees.

14. Third-Party Services and Links

Our website may include links to external websites or services provided by third parties.

Third-party websites may have their own terms, privacy policies and operating practices.

We are not responsible for independent third-party content or services to the extent permitted by law.

This section does not exclude any responsibility we have under applicable law for products or services supplied by us.

15. Intellectual Property

Website content, including our original text, photographs, graphics, branding and other materials, may be protected by intellectual property laws.

Customers may use our website for ordinary personal shopping and browsing.

Content must not be copied, commercially reproduced or used unlawfully without the relevant permission.

Third-party trademarks and product branding remain the property of their respective owners.

16. Customer Reviews and Submissions

Customers may submit reviews, comments, suggestions or other content where supported by our website.

You must not submit content that is unlawful, misleading, defamatory, abusive, fraudulent or infringes another person's rights.

We may moderate or remove content where reasonably necessary and lawful.

By submitting content for publication, you grant us permission to display and use that content for the purpose for which it was submitted, subject to applicable law and privacy rights.

We will not treat the submission of a review as permission to disclose unrelated private customer information.

17. Prohibited Uses

You must not use our website to:

• Commit fraud or other unlawful acts.

• Misrepresent your identity.

• Interfere with website security.

• Introduce malicious software.

• Attempt unauthorised access to systems or information.

• Collect personal information unlawfully.

• Infringe intellectual property rights.

• Harass or threaten others.

• Disrupt the website or other customers' use of it.

We may restrict access where reasonably necessary to protect our customers, systems or business, subject to applicable law.

18. Consumer Rights and Liability

Nothing in these Terms of Service excludes, restricts or modifies any right, guarantee or remedy that cannot lawfully be excluded, restricted or modified.

This includes rights under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986 and the Australian Consumer Law where applicable.

We aim to provide products that meet applicable consumer guarantees and services performed with reasonable care and skill.

Where a product or service fails to meet a mandatory guarantee, the customer may be entitled to a repair, replacement, refund, compensation or another remedy as provided by law.

To the extent permitted by law, we are not responsible for losses arising solely from circumstances outside our reasonable control.

Any limitation of liability applies only to the extent permitted by applicable law.

19. Changes to These Terms

We may update these Terms of Service to reflect changes in our business, website, services or legal obligations.

Updated terms will be published on our website.

Changes will not retrospectively remove rights or remedies arising from purchases already made.

20. Governing Law and Contact Information

These Terms of Service are governed by New Zealand law, subject to any mandatory consumer protections that apply to customers in other jurisdictions, including Australia.

For questions about these terms, orders, returns or other matters, please contact:

Something From Home
728A Beach Road
Browns Bay
Auckland 0630
New Zealand

Email: ask@somethingfromhome.co.nz
Phone: +64 22 459 5321
Website: cumfurtly.com